Privacy Policy

1. Introduction and Scope

Mentora Cerevra ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website mentora-cerevra.com and interact with our services.

This policy applies to information collected through our website, mobile applications, and any other digital services we provide. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Data

We collect personal information that you voluntarily provide, including:

• Name, email address, and phone number
• Mailing address and billing information
• Company name and job title
• Communication preferences
• Content of messages sent to us

Usage Data

We automatically collect information about how you interact with our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring/exit pages and click patterns
• Device information and operating system
• Approximate geographic location

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website traffic. Please see our Cookie Policy for detailed information.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services
• Responding to inquiries and customer support requests
• Sending promotional communications (with your consent)
• Analyzing website performance and user behavior
• Complying with legal obligations
• Preventing fraud and enhancing security
• Personalizing your experience
• Creating aggregated statistical data

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, and analytics
• Legal Requirements: When required by law or in response to valid legal requests
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly authorize sharing with specific parties

All service providers are contractually bound to maintain the confidentiality and security of your data.

5. Data Retention Policies

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Contact form submissions: 2 years
• Newsletter subscriptions: Until unsubscribe request
• Website analytics data: 24 months
• Cookies: As specified in our Cookie Policy

You may request deletion of your data at any time, subject to legal obligations.

6. Your Rights Under Local Data Protection Laws

For Taiwan Residents (Personal Data Protection Act - PDPA)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data

For EU Residents (GDPR)

You have the right to:

• Access, rectification, and erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your supervisory authority

For Other Jurisdictions

Similar rights may apply under local data protection laws. Please contact us for jurisdiction-specific information.

7. International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries other than Taiwan. These countries may have data protection laws different from your country of residence. By using our services, you consent to the transfer of your information to countries outside your country of residence.

We implement appropriate safeguards to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account.

9. Security Measures

We implement comprehensive security measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure password storage using encryption algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the revised policy on our website with an updated "Last Modified" date.

Your continued use of our services following the posting of revised policy changes constitutes your acceptance of the changes.

11. Contact Information for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Mentora Cerevra Privacy Team
Email: privacy@mentora-cerevra.com
Phone: +886 (2) 2555-1234
Address: Innovation Plaza, 15F, No. 123 Technology Road, Taipei, Taiwan 10001

We will respond to your inquiry within 30 days.